This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the following terms and conditions very carefully as your use of the Website and associated SM Services (as defined below) is subject to your acceptance of and compliance with the following terms and conditions including the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS herein, SO PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions of use of website, you also accept and agree that you have read, understood and are bound by these Terms and conditions, regardless of how you/SM member subscribe to or use the SM Services. If you do not want to be bound by the Terms and Conditions, you must not use the Website or the SM Services.
In these Terms, references to "You" or "User" or "SM member" shall mean the end user accessing the Website/SM services, its contents or using the SM Services offered. "SM Services" means a collective reference to the Website service provided by Sharavana Technologies Private Limited, CIN : U72901TG2016PTC110643, a Company under the provisions of companies act, 2013 and having its registered office at 1-5-737/1, Ground Floor, New Maruthi Nagar, Kothapet, Hyderabad, Rangareddi – 500035, Telangana ('Company').
acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of S Matrimony's [SM] already registered users, for seeking prospective lawful matrimonial alliances for themselves. SM retail store may also be able to assist you to create your profile; however, you must have a valid/operational mobile phone number and an email id.
The profiles in the database of SM/Website are classified broadly on the basis of language and region for the ease and convenience of its member / customer.
SM Members are provided with free/paid access for searching profiles from the database of SM/Website, as per the partner preference set by you (on the Website) and you shortlist the prospective alliances yourself.
SM Membership is guided by the terms and conditions mentioned herein below. By using or accessing the SM Services, you agree to be bound by all the terms and conditions ("Agreement"):
SM does not authenticate any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
A) SM Membership and rights of admission is reserved solely for: I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as SM member you confirm that you are:
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. Legally competent to marry as per the law applicable to you (however you may register on our website by stating "Awaiting Divorce"), and
III. Not prohibited or prevented by any applicable law for the time being in force from entering into a valid marriage.
A. We expect that you would complete the online registration process with fairness and honesty while furnishing your personal information to SM/Website. You would appreciate that efficient and effective match making through our automated system depend upon yourself furnishing true, accurate, current, complete information and photos etc. We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/ applications) or repeating your details in another fields, after filling them once in the relevant fields or others photographs. You further undertake that you alone shall be responsible or liable for any information provided to SM/Website. In order to serve you better if SM requires additional details you agree to provide it. SM /Website shall reproduce the registered member details on "as is as available" basis to other registered members, and SM members shall be solely liable for the information given by such SM member. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website. SM may also reproduce your profile information in other consortium of websites owned by MCL to provide better prospects to you.
B. If at any point of time SM /Website comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete then SM /Website shall have full right to suspend or terminate (without any notice) your SM membership and forfeit any amount paid by you towards SM membership fee and refuse to provide SM service to you thereafter.
C. SM Membership is restricted strictly to the registered SM /Website individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of SM /Website and nor use the SM Service or SM members data for any commercial purpose, and SM reserves its right to initiate appropriate legal action for breach of these obligation.
3. Role and Responsibility of SM
A. SM /Website is an endeavor to help you find your dream life partner (prospect) through process of automated searching, short listing and contacting prospects amongst our registered members.
B. SM /Website reproduces your details once you register on our website on "as is as available" basis and also share your profile with other registered SM members.
C. SM's/Website obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance from third party / persons from amongst the other registered members of the Website. You agree that the system generated search results of SM/Website are only of the profiles registered members on Website.
D. SM's/Website automated system offers match making profiles between its registered members based on the partner preference set by each such SM member.
E. The search conducted by any SM member and the results thereof are automatically generated, based on the partner preference set by you. In the event SM member changes their partner preference on the Website, then the automated system generated prospect results of the Website may also undergo corresponding change.
F. SM/Website cannot guarantee or assume responsibility for any specific results from the use of the data available from the SM service.
G. The SM members agrees and understands that SM/Website may also allow third parties to provide SM members services on the website like horoscope matching etc., and SM/Website may also collect the payment for such third party services to you.
4. Role and Responsibility of SM Member
A. To protect the broader interest of the registered SM member and increase the efficiency, SM members ensure to keep their username and password safe and confidential for using the SM services.
B. Any additional information / data required by SM/Website for using the SM services shall be provided by the SM Member, as and when so sought by SM/Website.
C. In case partner preference is modified by SM member, then the automated system generated prospect search results in website may also undergone corresponding changes.
D. SM members are requested to exercise due care and caution while short listing the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. SM/Website shall not be liable for short coming due to any misrepresentations made by any of its SM members.
E. SM Members are expected to verify the credentials of the prospect such as family status, marital status, educational qualifications, financial status, occupation, character, health status, etc.
F. To get better search results, SM Members are expected to provide latest photograph which should not be more than 3 months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and SM/Website shall retain their right under clause 2 (b) of this terms and conditions.
G. SM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non- disclosure at the time of enrollment shall be treated as violation of the terms and conditions and SM/Website shall retain their right under clause 2 (b) of this terms and conditions.
H. SM Members are expected to refrain from:
i. Entering into any financial transactions with prospects.
ii. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
iii. Entering into physical relationship with any prospect before marriage.
iv. violating any law for the time being in force.
v. From mentioning details of other matrimonial services while sending personalized messages.
I. SM members are expected to visit URL https://www.________________.com/safe-matrimony for understanding the safety measures on partner search and awareness towards online safety.
J. SM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
K. The SM members agrees that for getting effective search results of prospects on Website, you will regularly log in to the profile maintained in the Website and send expression of interest which is an automated messages to prospects as a free SM member, and in the event you have availed paid SM package, you can send personalized messages to prospects to show your expression of interest/replies. SM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
L. You also agree that while accessing / using the Website, you will be guided by the terms and conditions of the Website including but not limited to the use of feature of website like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
M. SM member shall not assign or transfer your SM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and SM/Website shall retain their right under clause 2 (b) of this terms and conditions.
N. If the SM Member fails to inform SM/Website, about any change in the particulars furnished by SM member to other SM member, then the SM membership may be suspended by SM/Website at its sole discretion.
5. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be free to contact us:
Email ID: _________________
Contact No: ________________
6. Medium of Communication to SM Members
A. SM member hereby consents for receiving communication including promotional communications through any medium of communications such as Emails and /or SMS/Calls from consortium of portals owned by SMatrimony or their alliance partners.
B. SM/Website may contact the SM member through any of the above media to share the profile of the prospect by way of internal messages / links. SM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. SM Member further confirms that even if SM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from SM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from SM/Website, like - only on weekends or fortnightly etc. You may also opt for not getting any call from SM by ticking the appropriate box in the Website, provided that, you agree to receive calls from Relationship Manager of Assisted Service for contacting you as a shortlisted profile for their registered members.
I. SM/Website has reasonable processes and system in place to maintain confidentiality of all personal information other than those meant for sharing with the prospect furnished by SM members and SM/Website may at its sole discretion and cost take bonafide steps for maintaining the confidentiality of the information in compliance with applicable law. However, SM/Website /SM member may divulge such information if required by law.
II. Any feedback you provide to SM/Website shall be deemed to be non-confidential. SM/Website shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) SM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from SM/Website for the feedback under any circumstances.
III. You agree that SM/Website has all the right to process your data through the automated process to serve you with suitable profiles (based on your set partner preference) from SM/Website or its consortium of websites and may also send you communication in this regard.
8. Privacy of Membership
SM/Website has taken reasonable steps to protect the SM member's privacy and shall take all reasonable efforts to protect any personal data provided to us through reasonable security safeguards against such risks as loss or unauthorized use, destruction, use, modification or disclosure of data etc.
Although we will strive to safeguard the confidentiality of your personally identifiable information, any information transacted over the Internet cannot be made absolutely secure. You also agree that the copying the data by using technology or any other new methods of data misuse/theft cannot be secured by SM/Website and that SM/Website will have no liability for any such act. SM/Website member understand and agree that SM/Website will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
You also agree to keep your username and password confidential, to avoid any misuse of your profile at our Website.
You agree that, when you use third party services through Website, you hereby grant SM/Website the right to share your information needed for providing such third party services to you or in relation to processing your information for office use of SM/Website /its payment gateway and/or such third party service providers.
9. Grievance Cell
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:
Grievance Officer: ____________________
Contact Address: _________________________
The Grievance officer shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Please see in other sections within this user agreement for comprehensive list of offences that Grievance Officer will handle.
10. Disputes between Members
i. You and the prospect are both registered SM members and are bound by these terms and condition. We request you to follow the guidelines of safe matrimony (see URL https://www._________________ and give truthful information about yourself on the website to avoid dispute between you and the prospect.
ii. SM/Website is not a broker or the agent of any SM member and SM/Website does not partake in the exchange of any kind of discussion between the SM members and prospects or the results of their discussion.
iii. SM Members are solely responsible for the communications (through any medium) with prospect or vice versa. SM/Website expressly disclaims any responsibility or liability for any transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any SM members inter se via e-mail, chat, interaction or any other medium of communication between SM members either using website or otherwise.
iv. SM/Website has no obligation, to monitor any such disputes arising between the SM members, and SM/Website shall not be party to any such dispute/litigation etc.
11. Content Right
I. www.__________________ is domain registered in the name of _________________. You agree that all content of SM/Website belong to the Company excluding your or third party content including advertisement on the Website for which SM has requisite license/right in terms hereof to display the same on our Website.
II. You acknowledge that you are responsible for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website at the time of the creation of the SM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by SM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to SM/Website, you hereby grant SM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the SM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels. SM also reserves the right to block the registration of your profile on website, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in data entered by the SM members in their profile.
III. While SM/Website does not accept any obligation to monitor the content/information, if the content/information is found not to be in compliance with these Terms, then SM/Website may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants SM/Website may at its sole discretion put restriction on any SM member to other member's communications on the Website.
IV. SM/Website reserves the right to suspend/delete the profile of the users who appropriate the name, likeness, email address, contact no or other personally identifiable information of another individual and SM/Website also reserves its right to initiate appropriate legal action against such individual/organization, as and when SM get the knowledge of the same.
V. SM is a brand owned by Sharavana Technologies Private Limited (STPL). STPL owns, retains and has complete rights in SM and the SM Website / SM Service.
VI. STPL reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.
VII. In the event we get a complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
12. Third Party website
B. The SM members agrees and understands that SM/Website may also allow third parties to provide SM members services on the website like horoscope matching etc., and SM/Website may also collect the payment for such third party services to you, and SM/Website in this regard can have revenue sharing arrangement with the such third party, however in no event shall SM/Website be liable to you for such third party services.
C. SM/Website reserves the right to add/delete/alter/modify/suspend any or all the SM Services at any time as it may deem fit, without notice. The SM members are expected to see the change on the Website.
13. Limitation of liability
A. SM/Website likes to inform you that the exchange of profile(s) through or by SM/Website should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the SM member, from/ or by SM/Website.
B. STPL / SM/Website or its Office bearers shall under no circumstances be liable or responsible to the SM member or his/her authorized Representative or Guardian or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/Third Party Website/ /Website/BM services.
C. Notwithstanding anything to the contrary contained herein, SM's/Website liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to SM/Website, for any specific SM paid package, and no further.
D. STPL / SM/Website will not be liable in case of any wrong match made due to any available data/profiles from the Website.
E. STPL / SM/Website or its office bearers shall under no circumstances be liable, if any, SM member enter into financial transaction with any prospect or third party.
F. STPL / SM /Website or its office bearers shall under no circumstances be liable, if any SM member's approaching other SM members for the matrimonial alliance, is not responded/reciprocated by the other registered SM member(s).
i. The Website shall be deemed to be used by you when it is loaded and/or continues to be loaded in temporary or permanent memory of your mobile phone, computer or any other device or in the internet browser thereof.
ii. Website acts as an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.
iii. In the event you file a false complaint against another prospect on our Website and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the SM services as per clause 2 (b) of these terms and conditions.
iv. Notwithstanding anything contained herein, SM/Website reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on SM/Website (once such instance come to SM notice) in order to ensure compliance with the rules of such placement, prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. BM/Website also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects.
v. The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website that –
A. belongs to another person and to which the User does not have any right to;
B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
C. harm minors in any way;
D. infringes any patent, trademark, copyright or other proprietary rights;
E. violates any law for the time being in force;
F. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
G. impersonate another person;
H. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
I. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Any and all complaints to the Grievance Officer shall be in writing and in the event of any complaint through email, the said complaint shall be digitally signed. For Grievance Officer related information please see clause 9 of this terms and conditions
vi. After the expiry of the SM paid package, the SM member's profiles shall remain on SM/ /Website, until the SM member intimate the finalization of his/her marriage/existence of the Website and intimates the website for removal/deletion of once profile.
A. Your access to and use of the SM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE SM SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, SM/Website DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SM does not warrant that the Website, its servers, or e-mail sent from SM are free of viruses or other harmful components. SM/Website will not be liable for any damages of any kind arising from the use of this SM Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. SM/Website does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website and using SM services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, SM/Website shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission not done by SM/Website/STPL/ payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from SM);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cybercrime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Any link to the social media provided through Trust Badge. You also understand and agree that SM/Website is not counterchecking or authenticating the veracity of the data/photocopies of documents provided by any SM member while giving Trust Badge. SM Members are expected to counter check the veracity of the documents submitted by the prospects while short listing the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. SM/Website do not claim the authenticity or ownership of the home or office address scheduled for an appointment as being the member's actual or legal place of residence or employment respectively. SM Members are requested to exercise due care and caution while short listing the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. SM/Website will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
ix. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
x. SM/Website shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
D. You expressly agree that your use of this Website is at your sole risk.
By using our services you agree to defend, indemnify, and hold harmless SM/Website, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by SM/Website. This defense and indemnification obligation will survive in perpetuity.
You agree that if we receive feedback/ complaints against your profile in relation to the facts that you are seeking physical / financial favors from our other registered members or have provided incorrect information on our website or committed any unlawful/illegal activities through the use of our Website or created a profile on our Website by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner, then we/SM/Website in good faith reserve our right to suspend/delete your profile at our sole discretion without any notice to you, we also reserve to stop all SM services to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions.
SM/Website reserves the right to forthwith terminate your SM membership, block/delete your profile and forfeit entire amount paid as membership fee; if at any time SM/Website, in its sole discretion, is of the opinion or has any reason to believe that, you have violated these Terms and conditions of use. We also reserve our right to file appropriate police complaint against you, if the breach of these terms and conditions is/are criminal in nature.
A. Unless otherwise provided in these Terms and Conditions, SM membership may be terminated by SM /Website / you without assigning any reasons by serving 7 days written notice on the other, all amount paid till date by you to SM/Website shall be forfeited.
B. Upon termination / suspension of SM membership, your right to use or access the SM Website/SM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the SM Services shall not relieve you of any obligations arising or accruing prior to such termination.
19. Jurisdiction and Applicable Law
A. The registration of SM membership and all SM services/Website are deemed to have been entered into within the territorial Jurisdiction of Hyderabad, India.
B. The SM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Hyderabad, Telangana, India.
C. You hereby, unconditionally and irrevocably confirm that you have read terms and conditions and agree to abide by them and the information provided by you is true and correct.
20. Trust Badge
I) We may provide Trust Badge to you (applicable for select locations in India only) which encompasses Identity Badge, Social Badge, Professional Badge and Reference Badge. Details mentioned below need to be provided for obtaining the relevant Badges:
A. Social Badge: Social media account maintained with facebook / Twitter / Linkedin.
B. Reference Badge: The name, address and contact details of your friends / relatives.
C. Identity Badge: Copy of any government issued photo ID Cards like Passport, Pan card, Aadhaar, Election ID Card, Ration Card, etc.
D. Professional Badge: Copy of Educational certificate.
E. Employment Badge: Copy of Pay Slip / employment proof with salary.
II) If you opt to avail our verification and Trust Badge service offered by us, you agree to provide the copy of documents to prove your name, educational qualification, income, family photo, residence / office address, marital status (if applicable). Offline verification for Trust Badge is only applicable to Identity and Professional Badge. Once verification is rendered satisfactory, the member's respective Badges are activated online. The aim of offline verification is only to check your availability or to check the availability of the applicable documents as provided by the SM member for the relevant Trust Badge. However, SM/Website does not verify the origin, genuineness, legality of the documents or take any responsibility of the same. Based on the data provided during verification, if there is difference in the data provide in your profile, SM/Website reserve the right to suspend the Matri ID.
III) If at any time you happen to edit the details which were provided or verified by SM/Website then the trust badge/verification seal will be removed forthwith.
IV) For Social and Reference Badge entire details is provided by the member on their own and the same will be visible to the general public. Whereas SM/Website will maintain confidentiality of all copy of the documents provided by you in respect of Identity / Professional Badge and shall take all possible and /or bonafide steps for maintaining the confidentiality. The same will not be made visible to the others members. However, SM/Website may divulge such information if required by law or to law enforcement agencies or courts without any intimation to you.
V) If SM/Website has reason to believe that the proof provided by you is suspicious, then SM/Website reserves the right to remove the authentication seal or suspend, remove, delete the profile at its own discretion.
VI) Issuance of Verified or Trust Badge would depend upon your willingness to provide copy of the documents or references or tagging of social media accounts.
21. Mode of Payment
A. Payment made by cash / cheque / Net Banking / Debit / Credit Card would be in accordance with the prevailing RBI guidelines. Activation of paid SM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further SM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.
B. SM/Website uses third party payment gateways for collection of credit/debit card or other payment instruments. In case of payment gateway failure the same would be communicated to the SM member by the payment gateway provider. SM/Website shall not be responsible for Extra currency/conversion charges/deductions/error issues from payment gateway. In the case of failed online transactions, which result in no services, SM/Website offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts through the payment gateway.
A. All SM paid package users can renew the paid package to carry forward the un-used contacts (Mobile no. viewing and SMS).
B. The payments made by SM member to SM/Website by way of registration / membership / renewal fee / auto renewal is /are treated as non-refundable. Payment once made for SM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by STPL.
C. SM members cannot put the paid SM service on hold even temporarily, for any reason whatsoever. Based on the tenure of paid SM service and date of payment taken, the expiry of paid SM service will automatically happen on expiry of the applicable paid package taken by you.
23. Special provision for members paying in other than in INR
All SM package user paying other than in [INR] agree that SM/Website shall carryout auto renewal of their package, unless SM is informed in writing against such auto-renewal (through registered email) by such SM member.
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